Levy UK+I teams with AiFi on Tap + Go launch at Leicester City’s King Power Stadium
Levy UK + Ireland, the sports and hospitality sector of Compass Group UK and Ireland, has launched Tap + Go for stadia, with Leicester City’s King Power Stadium the first to tap the technology.
Levy UK+ Ireland partnered with autonomous retail firm AiFi for this project.
Match day fans will be able to make food and drink purchases, without having to pay at a till.
They need to tap a payment card upon entry, pick up their items and walk out of the gates onto the concourse, where their card will be automatically charged.
Tap + Go, is operated via AiFi’s AI powered anonymised shopper tracking which recognises the products being selected by customers, before adding them to a virtual basket.
Checkouts will be replaced by the installation of contactless payment terminals connected to digital barriers upon exit.
Rak Kalidas, Commercial Director, Levy UK+I, comments: “The truly frictionless F&B purchase experience created through Tap + Go marks a major step forward for Leicester City and the fan experience at the King Power Stadium.”
“In an industry currently teeming with innovation, this technology is a fine example of how Levy UK+I stands out in taking the hospitality sector forwards further and faster.”
“We are proud to be working closely with our venue partners to offer guests a revolutionary experience that goes beyond anything currently available in UK stadia.”
“Combining a range of convenience and safety enhancing techniques, frictionless systems have the ability to operate in a range of environments, including general concourse and hospitality areas.”
“We believe that this will be a game changer by making operations far more efficient, easier and exciting for everyone involved, and we look forward to rolling out Tap + Go across more Levy venues.”
Leicester City Operations Director, Anthony Mundy, comments: “We are constantly looking at new solutions to improve the stadium experience for fans.”
“The launch of Tap + Go at our venue will enable us to take the fan experience to the next level by making it easier than ever for guests to purchase and enjoy our first-class food and beverage offerings.”
“We are confident that our partnership with Levy UK+I will continue to make the future of hospitality accessible to our guests.”
Jon Braithwaite, Chief Information Officer, Compass Group UK & Ireland, says: “As a business, we’re extremely excited that our focus and investment in innovation has allowed us to bring frictionless technology to this high traffic and high-volume environment – a European first in stadia and top flight sports.”
“Working with our customers and partners on step changes such as this, significantly improving the customer experience, is a real passion for the Compass team.”
