M&S enlists Tata Consultancy Services for space, range and display project
Marks & Spencer has partnered with Tata Consultancy Services (TCS) to upgrade its in-store space, range and display (SRD) capabilities.
The retailer was facing multiple operational challenges created by a lack of technology investment.
TCS developed and implemented a cloud-based SRD platform using Blue Yonder Category Management and Azure Data Bricks with the aim of optimising store space, improving stock management efficiency, addressing the company’s GSCOP (Grocery Suppliers Code of Practice) ranking and enhancing the customer experience.
The SRD platform integrates supply chain, store, and merchandising systems, to provide M&S with visibility of all available product lines, immediately inform systems operations and planning teams at scale.
The high street giant says that stock range is now always accurate and the integration with supply chain systems means no delay between the planogram and ranges listed on the supply chain system.
Shop floor space is now maximised, and any unexpected supply chain issues can be quickly resolved, it adds.
Rob Barnes, Chief Technology Officer, Food and Retail at M&S, comments: “The new SRD platform is a key piece of technology that is important for working out what to put where inside our stores, which products we should sell, and to what extent.”
“All we got from day one was benefits and that doesn't come by accident - it comes from two great teams working together very effectively to deliver a successful programme.”
“Our relationship with TCS is going to be critical in navigating some of the significant investments and further transformations across our operating model. Most importantly this will be vital to create the best experience for our colleagues and our customers”.
