Walmart and Salesforce team up to offer local fulfilment and delivery solutions for retailers

Retailers using Salesforce Commerce Cloud can now offer their customers new pickup and delivery experiences with Walmart’s store fulfilment technologies and local delivery services.

Both Walmart Commerce Technologies’ Store Assist app and Walmart GoLocal solutions will be available through Salesforce AppExchange as a result of the tie up.

“Through this partnership, retailers can leverage the same innovative and scalable technologies that power Walmart’s pickup and delivery experiences,” says Anshu Bhardwaj, Senior Vice President, Technology Strategy and Commercialisation, Walmart Global Technology.

“The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores. Together with Salesforce, retailers can scale their business and deliver the personalised, convenient experiences shoppers expect.”

“Shoppers continue to expect brands to deliver highly connected and frictionless experiences across physical and digital touchpoints. In fact, one in five orders placed the weekend before Christmas were picked up in-store,” says Rob Garf, Vice President and General Manager of Retail, Salesforce.

“With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency and ensure that every purchase quickly gets into the hands of the shopper – no matter where they are.”

“Retailers are looking for ways to improve cost efficiency while meeting their customers’ needs, no matter where or how they choose to shop. Fulfilment from stores is an effective way to achieve these goals and serve customers quickly and reliably through local delivery,” comments Harsit Patel, Vice President and General Manager at Walmart GoLocal.

“We look forward to connecting more retailers with the customisable, local delivery solutions they need.”

2022 RTIH Innovation Awards

Walmart emerged victorious at the 2022 RTIH Innovation Awards last month, picking up the Most Innovative Global Retailer gong.

Our 2022 winners were revealed at a sold out event in central London on Tuesday, 6th December.

RTIH Editor, Scott Thompson, said: “Innovation and technology play a critical role in the success of the retail sector, so it is great to recognise standout examples through our awards.”

“Thanks to all those who entered the 2022 event. We received a record number of submissions and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.”

“Congratulations to our 2022 retail technology hall of fame entrants.”