Currys connects with VoCoVo to roll-out headset technology across electrical and tech retailer's UK stores

VoCoVo has announced a partnership with Currys to implement its Series 5 Pro Headset technology and support the retailer’s largest ever investment in store safety initiatives.

Following a trial of VoCoVo’s headsets in 20 selected stores, Currys has begun a full roll-out across all of its UK&I location. Every colleague will be equipped with a headset by the end of this month, allowing them to stay better connected and therefore safer on the shop floor.

They can also communicate with ease and efficiency, ensuring customer queries are answered quickly. Furthermore, call points incorporated throughout the stores will enable visitors to request assistance at the touch of a button, with the notification delivered straight to colleague headsets.

Matthew Speight, Director of UK Stores, Currys, says: “Incidents of shoplifting and aggression against retail workers are continuing to rise at a completely unacceptable level. VoCoVo’s headsets, alongside a range of other store safety measures, are allowing us to put our best foot forward in protecting colleagues and customers from dangerous situations. We’re excited to be rolling out the headsets to all our stores following positive feedback from the in-store trials.” 

Olivia Robinson, Head of UK & EU Commercial Growth, VoCoVo, says: “Currys is one of the most recognisable UK retail brands, known for trading the best tech products. As a tech first company ourselves, we share many values with Currys and are proud to announce this partnership. We have enjoyed a successful trial and look forward to continuing to support the full roll-out and seeing the impact VoCoVo makes to Currys and its colleagues.”

2025 RTIH INNOVATION AWARDS

In-store technology will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.