Skincare company GLOWiD reduces delivery errors by 50% following deployment of nShift technology

Sweden-based GLOWiD, a provider of Korean products as well as skincare inspired cosmetics, says that a partnership with delivery platform, nShift, has enabled it to optimise its warehouse operations. This has reduced shipping errors and saved thousands of euros through efficiency gains.

GLOWiD’s previous delivery management provider did not integrate with Shopify, so the team had to process deliveries manually. This put extreme time constraints on the warehouse and increased the risk of human error.

Since the team has implemented nShift Delivery and Checkout, they have:

• Reduced order processing time by 83% - from three minutes to 30 seconds per shipment saving the equivalent of 1.5 full-time employees annually

• Cut delivery errors by 50% - automatic printing has boosted accuracy. Error rates fell by up to 50%, reducing mistakes with shipping selection and label printing. As well as improving accuracy, this freed up time for staff to focus on higher-value tasks

• Improved customer experience – the right process means that deliveries get to the right people at the right time and in the right way. Seamless integration between the e-commerce platform and delivery management means every shipment meets precise carrier specifications. This prevents delays and ensures accurate label generation from the outset

• Cut WISMO (“where is my order?”) inquiries – the improved service has meant a drop in WISMO queries, reducing pressure on customer service teams and improving overall efficiency

"The time we’ve saved working with nShift is incredible. We can now focus on growing the business further rather than getting stuck in manual tasks. With our previous delivery management partner, the delivery process was often time-consuming and cumbersome. With nShift, everything is easier," says Kajsa Karlsson, Warehouse Manager at GLOWiD.

Carl Nilsson, Vice President of Business Development at nShift, says: “GLOWiD is a brand determined to deliver for its customers. By working together, we have been able to achieve real efficiencies in the warehouses, improved delivery accuracy and streamlined operations. This is the crucial ‘behind the scenes work’ that enables the brand’s delivery experience to match the high quality of its products.”

2025 RTIH INNOVATION AWARDS

Online delivery will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.