Papa Johns UK inks exclusive two-year on demand food delivery partnership with Uber Direct

Papa Johns UK has extended its partnership with Uber Direct, Uber’s white label delivery service.

Since first partnering in April 2024, Papa Johns reports improvements in service times, greater delivery reliability and an uplift in customer satisfaction across its 450 restaurants nationwide.

Under the new agreement, Uber Direct will exclusively power the delivery of orders placed through its website or app, using the same courier network and technology that supports Uber Eats. 

Lee Leadbeatter, Director, International Operations Excellence at Papa Johns UK, says: “Since partnering with Uber Direct and launching our Delivery-as-a-Service model, we have seen a noticeable uplift in operational efficiency, customer satisfaction and service. The integration has enabled us to expand our delivery reach, improve our service times, and maintain our high standards of quality, whilst delivering our pizzas hot and fresh.”

Serge Abdel Hak, Food Delivery Lead at Uber Direct, says: “We’re thrilled to continue our partnership with Papa Johns UK. Together, we’ve built a reliable delivery model that not only drives cost savings and operational efficiencies, but also upholds Papa Johns’ customer guarantees. We’re proud of what we’ve achieved together and the success Papa Johns UK has seen as a result.”

2025 RTIH INNOVATION AWARDS

On demand delivery will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now closed for entries with our finalists and shortlists being announced last week, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.