Five-year deal sees Cognizant looking to transform and support Nike’s global retail technology operations

Cognizant has announced a new agreement with Nike to manage its technology operations in 40 countries.

This builds on a 14-year history of collaboration between the two companies and will consolidate several of Nike’s existing IT support functions.

Cognizant will use hyper-automation, AI, and process re-engineering in three key areas of technology operations: Multilingual IT Customer Service; Deskside and Dispatch Depot, and Application and Infrastructure Support.

“We are excited to help drive exceptional customer, employee, and partner experiences at Nike by leveraging hyper-automation, AI, and process re-engineering,” says Sushant Warikoo, Head of Cognizant’s Retail Industry Business Unit.

“By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike’s business, we are able to equip them with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all.”

As part of the new five-year agreement, Cognizant will assist both Nike’s customers as well as employees with their technical support needs.

It will offer onsite and remote support across locations worldwide for resolving all hardware issues for employees, from laptops to work phones.

Additionally, through Level 1 & 2 support, it will provide engineering and backend solutions for all of Nike’s enterprise wide applications, including mobile apps, computer software, and Nike.com.

Cognizant is expected to deliver several key capabilities for Nike over the next five years, including new self-service capabilities, improved service productivity, and significant cost savings.