UK retailer Mountain Warehouse extends partnership with e-commerce delivery technology specialist Metapack

UK outdoor clothing company, Mountain Warehouse, has extended its relationship with Metapack.

Already using Metapack Delivery Manager, Mountain Warehouse has added the Delivery Options and Intelligence solutions to its operations as it invests in its shipping infrastructure with the aim of providing customers with exceptional e-commerce experiences across the UK and Canada.  

Using Metapack’s Delivery Manager, Mountain Warehouse says that it has optimised its fulfilment operations by simplifying integrations with last mile carriers, automating how parcels are allocated and streamlining operations processes to reduce barriers and increase efficiencies. 

Now, leveraging the Delivery Options solution, it can provide customers with accurate and convenient shipping choices. This will also enable it to offer consumers with more out-of-home delivery options and reduce cost-to-serve.

Utilising Metapack intelligence, Mountain Warehouse will enhance its entire shipping operations by obtaining deeper insights into carrier performance and smartly increase the variety of delivery services offered.

Lisa Leadbetter, Global Carrier Manager at Mountain Warehouse, says: “Our relationship with Metapack has gone from strength to strength. The expansion of our partnership is an exciting milestone as we continue to scale our business in the UK and international regions like North America.”

“Working together with Metapack will not only realise a cost saving benefit but also enable us to provide an exceptional delivery experience to more customers around the world. We’ll be able to provide our customers with a greater choice of different delivery options and services that best suit their needs now and in the future.”  

Chris Karp, Chief Customer Officer at Auctane, Metapack’s parent company, says: “Mountain Warehouse has been a key Metapack customer for years, and we’re hugely excited to continue our journey together and help support their ambitious growth plans not only in the UK but also in North America.”

“Trust stands as the cornerstone of our hugely successful partnership with Mountain Warehouse.”

“Together we’ve cultivated an environment of education and best practices that have ultimately resulted in increased e-commerce growth for Mountain Warehouse.”

“Our industry proven solutions enable it to not only deliver on their promise to their customers but also provide excellent e-commerce experiences.”