KIKO Milano partners with Logistics Reply to boost e-commerce delivery push in UK market

Logistics Reply, a Reply Group company specialising in supply chain solutions, has partnered with cosmetics brand, KIKO Milano, on a project involving its e-commerce operations in the UK.

With rapid growth in the UK market and a rising demand for online shopping and fast home delivery, KIKO recognised the need to evolve its supply chain operations.

It opened a new dark store in London and selected Logistics Reply with its LEA Reply Warehouse Management System (WMS) to build a more scalable and agile logistics infrastructure.

Over a period of four months from project kick off to go live, the dark store was fully operational and managed entirely by KIKO’s in-house team. The new set up has significantly improved both delivery times and product availability across the region, according to the company.

“Our mission is to delight customers with innovative, high quality products delivered with speed and reliability,” says Paul Devin, Managing Director UK at KIKO. “This solution has allowed us to cut our e-commerce delivery times in half. Logistics Reply has been a trusted partner throughout the project, their responsiveness, attention to our business needs, and ongoing support have been outstanding.”

“Our deep expertise in e-commerce and flexible technology stack allowed us to deliver a tailored, high-performance solution,” says Enrico Nebuloni, Executive Partner at Reply. “The success of this project is a testament to strong collaboration between our teams in Italy and the UK, and to the power of combining visionary leadership with scalable innovation.”

2025 RTIH INNOVATION AWARDS

Online delivery will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.