Ikea Australia works with Cleveron as retailer deploys bank of pick-up lockers at Rhodes Sydney store

A new service is launching this week at Ikea Rhodes in Sydney, allowing customers to shop and pick up their orders during the early morning or late into the evening.

54 new pick-up lockers have landed in the car park, located near the existing Ikea Click and Collect area.

Customers can pick up their orders all day and into the night, from 3am until midnight. The lockers will be used for orders big and small, with space for everything from must have home furnishing accessories to larger flatpack furniture items.

Customers need to select ‘pick-up locker’ when they place their order online, via the Ikea app, via remote shopping or in-store. Once the option is selected, they are sent an email notification when their order is ready, with a unique pin number they can use to open the locker at any time of their choosing.

The cost is the same as Click & Collect - free for Ikea Family members, or prices starting at $5 for non-members.

Michael Davey-Sutherland, Fulfilment Development Manager at Ikea Australia, says: “We are always looking for ways to make shopping at Ikea more convenient and accessible. We’re excited to be able to give our Sydney customers the opportunity to now pick up their orders with one quick stop at any time that suits them. We look forward to seeing how our customers in the Rhodes area respond to Pick-up lockers and hope to roll them out across more of our stores Australia wide.”  

“Ikea is setting the standard for Click & Collect and the future of customer journeys. We’re proud to be part of it at Cleveron. To all other retailers: Don’t be late to the party,” says Fredrik Fenberg, Head of Sales & Business Development at Cleveron.

2025 RTIH INNOVATION AWARDS

Click & Collect will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.