British clothing and lifestyle brand White Stuff taps Akeneo product information management tech
White Stuff says it has improved product experiences across its owned and third party retail channels, partnering with Akeneo.
The company runs over 100 stores in the UK and Germany. Digitally, it operates its direct to consumer (DTC) offer through its own e-commerce site, as well as selling through third-party retailers, including John Lewis, M&S and Next.
Traditionally, White Stuff had no single source of truth for product data across its sales channels, with data sets stored on legacy systems or on excel sheets, which needed manual input at each stage of the product life cycle.
This was impacting data quality and consistency of the product information available to internal teams, third parties and customers. Additionally, the process to enrich product data was operationally inefficient.
It selected Akeneo because of the usability and accessible user-interface of the solution, as well as its open API infrastructure and MACH architecture.
This composable configuration will allow White Stuff to effectively scale at pace and integrate the PIM with the tech stack in the long-term as it evolves with the needs of the business.
“We were looking for a partner that could deliver not only across an operational lens, creating greater efficiencies and quicker time to market for example,” says Steve Borg, Head of Technology at White Stuff.
“But we also needed a partner that could deliver against a customer lens, creating better online experiences and ease of search to improve conversions. And Akeneo ticked all of these boxes.”
White Stuff piloted Akeneo’s PIM solution in December 2021 on its SS22 dress category, using the trial to test the PIM attribution process and the associated product feed-process.
Having seen improvements in operational efficiencies and speed to market – with improved data enrichment and less manual data entries helping it move from a daily product update served through the ERP system to multiple product updates each day – it rolled Akeneo out across all of its clothing, accessories, gifts and homeware categories for AW22, as well as supporting its UK and German websites.
This has improved data quality, reducing errors and inconsistencies on the products listed on the website, whilst improving customer experience online.
Akeneo is now being adopted widely across White Stuff’s internal business units – from being able to pull data and reports quickly and easily from the PIM system to inform merchandising, through to the logistics team using PIM to land products from off-shore suppliers.
The implementation has also supported White Stuff in building brand rich product experiences for its resale retail partners – Next, John Lewis and M&S - with the PIM supporting a B2B portal, consolidating all product information and data feeds centrally on its platform.
Akeneo will also future-proof White Stuff operations for expansion into marketplaces, such as an Amazon Shop.
Andrew Rodgers, IT Programme Manager and Digital Transformation Lead at White Stuff, comments: “We are really pleased with our choice of PIM. Akeneo’s solution didn’t just tick all the boxes, but they came with the collaborative and consultative approach needed to help us get the very best out of the solution.”
“The PIM solution is easy to use, meaning we can deliver our changes with in-house resources. The system is well designed and supported by detailed online technical documentation, which makes it a great enabler for our transformational projects. Everyone who uses the PIM finds it information rich, and there is the added bonus that training needs are minimal.”
James Barlow, Director UK&I at Akeneo, says: “We know that product experience is the keystone for commerce and the very bedrock for creating meaningful customer experiences that build long-term connections with shoppers to drive conversions and loyalty.”
“We’ve enjoyed helping White Stuff realise this across their owned channels, and to start supporting their third-party retail and marketplace strategies, future-proofing it for growth and further success.”
Continue reading…