x-hoppers embedded agentic AI suite helps retailers cut theft, streamline operations and boost CX

x-hoppers, an AI powered retail communications platform from Wildix, has announced the roll-out of its fully embedded agentic AI suite, now live across all of its deployments.

This is designed to streamline operations, reduce theft and improve customer experience.

Modular, autonomous and fully GDPR compliant, x-hoppers’ agentic AI listens, interprets intent, and takes immediate action based on voice input. Whether flagging a restock, reporting a theft or pulling up personalised promotions, retail staff can complete critical tasks directly through their headsets, without screens or manual escalations. 

“Bricks and mortar retail depends on fast decisions, clear communication and seamless service,” says Graham Dixon, x-hoppers CTO. “Our agentic AI amplifies that impact across every level by  compounding the entire experience. From frontline staff using their voice to take instant action, to back office teams gaining real-time insights, to customers receiving faster, more personalised service, every layer benefits.”

The no-code configuration studio allows retailers and partners to tailor workflows to store specific operations.

British retailer Heron Foods is among the first to adopt the system, now live in 25 stores and rolling out across all new and refurbished locations. Staff use x-hoppers to troubleshoot checkout issues, log tickets automatically, detect theft through AI enabled computer vision and manage daily tasks, without escalating to managers or leaving the floor.

“x-hoppers has been a game-changer from the previous technology used in stores at Heron Foods,” says Jon Newson, Head of Information Technology, Heron Foods. “After a successful proof of concept, around 25 stores now use the technology, with every new and refurbished store adopting it. The headsets extend functionality beyond our previous solution, improve team collaboration on the floor, enhance customer experience with prompt service and increase colleagues’ sense of safety on the shop floor.”

RTIH AI in Retail Awards

RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, which is now open for entries. 

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

With 2025 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Wednesday, 3rd September.

This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.

Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com

Key 2025 dates

Friday, 18th July: Award entry deadline 

Tuesday, 22nd July: 2025 finalists revealed

Wednesday, 23rd July - Friday, 8th August: Judging days

Wednesday, 3rd September: Winners announced at the 2025 RTIH AI in Retail Awards Ceremony, to be held at The Barbican in Central London.