Just Eat Takeaway.com launches rapid delivery AI voice assistant with UK first to go live
Just Eat Takeaway.com has unveiled an AI voice assistant for iOS and Android. Launching first in the UK, this allows customers to bypass menus and have a conversation to discover not only new cuisines, restaurants, and dishes, but also retail, pharmacy and beauty offerings. It then speeds up the process of placing an order.
Using AI technology, the assistant is designed to provide meaningful and relevant output to users by evaluating the potential intent of the user based on natural conversation. Whether a user’s request is precise or a rambling stream of consciousness, the assistant aims to deliver accurate, meaningful answers. It is capable of processing intent in dozens of languages.
Following the UK debut, a wider international roll-out is planned for 2026.
Mert Öztekin, Chief Technology Officer at Just Eat Takeaway.com, comments: "We are always innovating and continually focused on leveraging technology to improve the ordering journey for our millions of customers. This custom built conversational assistant represents a major step forward, making our service more intuitive and accessible.”
“We are harnessing the power of AI to empower everyday convenience across our entire network. From intuitive customer personalisation and partner success to smarter logistics, we are embedding automation into every interaction to deliver a seamless, efficient journey that creates real value for everyone.”
RTIH AI in Retail Awards
RTIH proudly presents the first edition of its AI in Retail Awards, sponsored by VenHub Global, 3D Cloud and EdTech Innovation Hub.
As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.
With 2026 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.
Our 2026 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.
Winners will be announced at an evening event at The Barbican in Central London on Thursday, 29th January. This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.
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