Jack’s Family Restaurants taps PAR Technology platform to power customer experience

Jack’s Family Restaurants is expanding its partnership with PAR Technology, adopting PAR POS, PAR Pay, and the PAR Hardware suite, including PAR Wave and Kitchen Display Systems, across roughly 300 locations.

Building on a loyalty partnership that began in 2019 with PAR Punchh, Jack’s has selected the company to unify PoS, payments, loyalty, and hardware on a single enterprise platform designed to support restaurant expansion and digital growth.

“As we plan for our next phase of growth, it was critical to partner with a technology provider that could scale with our ambitions while staying easy for our teams to use,” says Chris Incorvati, CTO at Jack’s Family Restaurants.

“PAR’s modern platform simplifies operations, improves payment experiences, and strengthens our loyalty strategy, positioning us to consistently deliver outstanding guest service as we expand.”

“Jack’s represents exactly the kind of brand we want to partner with - one that pairs ambitious growth with an unwavering focus on guests and teams,” says Savneet Singh, CEO at PAR Technology. “A unified technology stack gives Jack’s the foundation to scale efficiently while preserving service quality, and we’re excited to help power experiences that build lasting guest loyalty.”

2026 RTIH Innovation Awards

Loyalty programmes will be a key focus area at the 2026 RTIH Innovation Awards.

The awards will open for entries in April. They celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.