Retail technology innovation of the week: Netto enlists Trigo for landmark autonomous store
Retail Technology Innovation of the Week is a new series brought to you by RTIH and sponsored by 3D Cloud by Marxent, highlighting stand out deployments, launches, and initiatives by retailers and tech suppliers.
Every week, we will showcase forward thinking tech plays that have impressed our Editor and the Retail Technology Innovations Report judging panel, in the run up to the publication of the 2024 report in March.
So far, we’ve flagged up work being done by Ocado Retail, Decathlon, Lacoste, Downtown Spirits, TalkShopLive, Huck’s, Rovertown, Wing, McDonald’s, Google Cloud. Nobody’s Child, IKI, Pixevia, Walmart, A.L.C., Archive, Therabody, Outform, Kingfisher, PMC, Żabka Polska, Boots UK, Ocula Technologies, Grace O'Malley Irish Whiskey, Metacask, Carrefour Belgium, HMV, Worldpay from FIS, and FreedomPay.
And this week we’re focusing on German discount chain Netto which has opened what is pitched as Europe’s largest autonomous supermarket in Regensburg.
The 800 sqm location enables customers to shop without registering, checking in or self-scanning.
An intelligent camera system records every movement and assigns products taken from the shelf to each shopping basket. This is done without collecting any personal or biometric data.
Fruit and vegetables are automatically weighed and added to baskets as soon as they are taken off the shelf.
Once finished, customers can make their way to one of two fast exit terminals.
The store uses technology from Trigo, the company behind Aldi’s autonomous stores in Utrecht and Rewe’s pilot in Munich. In addition to the fast exit terminals, the shop also has regular service and self-service checkouts.
It features the latest extension of Trigo’s EasyOut system, with the company adding the capability for shoppers to review their receipts, approve and pay, before they leave the store.
The new EasyOut Station generates shoppers’ receipts in real-time while utilising the fast exit terminals.
Payment is made by card, Apple Pay, Google Pay or the Netto app. Using the app also enables shoppers to automatically redeem coupons and archive the paperless receipt within the app.
“This store marks a technological milestone in the realm of frictionless shopping and checkout, firstly due to its sheer size and product complexity, and secondly, because it is the first full size grocery store in the world to provide shoppers with a receipt in real time before exiting the store,” says Daniel Gabay, Co-founder and CEO at Trigo.
“This feature elevates the frictionless shopping customer experience and operational efficiency to a whole new level. The technological breakthrough that enables real-time digital basket generation in a store of this size and scope will have profound implications that go far beyond frictionless checkout.”
Christina Stylianou, Head of Corporate Communications at Netto, adds: “Having already blazed a trail two years ago with our Trigo powered hybrid checkout-free grocery store in Munich, we are proud to demonstrate our pioneering approach once again as the first retailer to enable real-time receipt autonomous shopping. We are delighted to continue our partnership with Trigo.”
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