Syndigo acquires 1WorldSync as company preps 'most advanced AI first PXM solutions on the market'

Product experience management (PXM) solutions provider Syndigo has acquired 1WorldSync. In doing so, it is laying claim to the creation of a $3.5 billion enterprise that supports 18 of the top 20 retailers in the US. 

Financial terms of the deal were not disclosed.

“This acquisition positions us to support tomorrow’s shopping experience by building the most advanced AI first PXM solutions on the market,” comments Simon Angove, CEO at Syndigo. 

“Consumers are shopping and connecting with brands in ever-evolving ways, fueled by the speed and flexibility of AI, social commerce, and personalisation at scale. Brands and retailers need a robust solution to meet and exceed consumer expectations today and in the future. With this acquisition, we’re building software for the next generation of retail, including accelerating agentic AI PXM.”

According to Syndigo research, 44% of consumers have abandoned a purchase due to a lack of product information, and 21% have returned a product because it didn’t match their expectations. Using 1WorldSync’s UGC capabilities, PowerReviews, Syndigo will build agentic AI that includes real shopper feedback to improve product content automatically.

“Syndigo is a natural home for our customers, employees, and technology,” says Steve Sivitter, CEO at 1WorldSync. “Unifying our retail networks and adding 1WorldSync product capabilities to Syndigo’s solutions enable our combined company to truly transform product experience management to meet the needs of our customers as we create the future of shopping together.”

2025 RTIH INNOVATION AWARDS

PXM solutions will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.