GXO Logistics wins fashion retailer New Look's Click & Collect business in the UK
GXO’s Clicklink service has been selected by fashion retailer New Look to manage its Click & Collect network serving all mainland UK stores.
“We’re delighted that New Look has chosen to partner with us to enhance its Click & Collect offering through our industry leading Clicklink service,” says Richard Ball, Managing Director, Clicklink, GXO.
“One of Clicklink’s chief benefits is speed. We offer next-day in-store delivery and enable the majority of New Look’s returns to re-enter inventory the following day, enabling faster consumer refunds and maximising customer revenues and margins through improved inventory turn and higher full priced sales.”
“Clicklink will improve the experience for New Look’s online customers. Last year, for example, it was still processing customer orders on 23rd December for next day delivery on 24th December. We're committed to providing this high level of service to New Look all year round.”
The service will also support efforts to blend online and offline customer behaviour by driving footfall to the retailer’s 400 retail stores, situated in towns and cities across the UK.
Thanks to recent investments, its Click & Collect offering has expanded from 17% of e-commerce orders in early 2021 to 31% in early 2023.
New Look says it chose GXO’s Clicklink service because of its dedicated fleet network, which delivers seven days a week to approximately 1,800 customer destinations throughout the UK.
By consolidating parcels from multiple customers on each delivery vehicle and optimising routes, Clicklink reduces the overall miles travelled to service online orders, cutting carbon emissions.
New Look also benefits from reduced waste thanks to minimal requirements for transit packaging when delivering to store.
Nick Ormerod, Customer & E-commerce Director, says: “We are excited about our partnership with GXO's Clicklink, set to dramatically improve our customers’ shopping experience.’
“This strategic alliance will significantly boost operational efficiency, increase our in-store Click & Collect conversion rates, expedite the return and resale processes, and ultimately enhance the availability of full price product, which is a key factor in our omnichannel model."
Continue reading…