Luxury retailer Harrods partners with Global-e as it looks to enhance its global e-commerce offering
Global-e, a platform powering global direct-to-consumer e-commerce, has announced a partnership with luxury department store Harrods.
The collaboration will enable Harrods to bolster its e-commerce strategy in over 200 markets worldwide, woyj the aim of offering customers around the globe a seamless online shopping experience.
Harrods will leverage Global-e’s platform to offer a localised experience for its customers.
Key features include browsing and payment in local currencies, a wide range of local and alternative payment methods, attractive shipping offerings, advanced duty and tax calculations and prepayment for a guaranteed final cost of purchase, and an easy return process.
"We are proud to partner with Harrods, an icon in luxury retailing known for its commitment to unparalleled service and excellence, by powering its international online e-commerce operations,” says Cristian van Tienhoven, CEO of Global-e Europe.
“Our team expertly executed the migration, allowing Harrods to efficiently launch its enhanced e-commerce platform. By leveraging our in-depth, data-driven understanding of customer needs across 200 markets and our scalable platform, we are enabling Harrods to create tailored and localized shopping experiences for its customers worldwide."
“We are continuously expanding our e-commerce presence to deliver memorable experiences to our customers around the world, making it crucial to partner with those who can support our ambitious goals. We have partnered with Global-e to provide a seamless customer experience for both our UK and international visitors,” says Caitlin Innes, Chief Digital and Customer Officer at Harrods.
“Global-e brings a wealth of experience in managing international transactions and deliveries for a range of major international companies and its robust technology platform, extensive industry insights, and proven expertise made it the ideal choice.”
2024 RTIH INNOVATION AWARDS
Online retail is a key focus area for the sixth edition of the RTIH Innovation Awards, which are now closed for entries.
The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.
Key 2024 dates
Friday, 25th October: Award entry deadline
Tuesday, 29th October: 2024 shortlist revealed
30th October-6th November: Judging days
Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.
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