Primark extends Tata Consultancy Services retail technology deal to support retailer's plans for global growth

Tata Consultancy Services (TCS) has expanded its eight-year partnership with Primark, announcing a new five-year deal involving the retailer’s IT systems and new store openings. 

TCS has been working with Primark since 2016.

As well as driving business critical integration programmes and stabilising core platforms for the retailer, it has also improved cybersecurity capabilities, boosting stability and reliability of processes and systems.

As part of the expanded partnership, TCS will look to transform Primark’s technology operating environment to make it more resilient, reliable, and efficient.

It will also work with Primark to adopt a more agile and product-based operating model by enabling automation through intelligent automation and DevOps technologies.

Andrew Brothers, Chief Information Officer, Primark, says: “To help support our ambitious growth plans we’re expanding our partnership with TCS to build a robust, resilient, and reliable IT operating environment to become a more efficient, technology led global organisation with the agility to quickly adapt to changing demands and requirements in a fast-paced industry.”

“Working with TCS will provide us with the ongoing operational stability and accountability needed to support our business to scale. This will allow us to respond to market trends and customer preferences in a timely manner, ensuring that we continue to deliver quality products at the best value for our customers.”

Shekar Krishnan, Vice President & Head of Retail – UK and Europe, TCS, says: “The fashion industry is continually modernising its entire value chain - from conceptualisation, to design, to production and retailing - with innovation led initiatives to achieve environmental, social, and governance goals.”

“We’re thrilled to support Primark’s mission to offer affordable fashion for everyone and its global vision for growth.”  

2024 RTIH INNOVATION AWARDS

Physical stores are a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Retail Technology Show 2025, and Business France, celebrate global tech innovation in a fast moving omnichannel world.

It’s free to enter and you can do so across multiple categories.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.