Fabric takes wraps off AI platform Orchestra to help grocery retailers with automation ops

Fabric is launching a new AI native platform for warehouse fulfillment for retailers and grocers. It claims that Orchestra enables retailers to cut costs, reduce shrink, and deliver better customer experiences, without adding complexity or training burdens.

It aims to help teams onboard new employees faster, make automation tools intuitive and accessible for everyone, and bring intelligence to everyday tasks like inventory management and storage optimisation.

Ops Pilot acts as an AI powered operations assistant, like ChatGPT for the warehouse floor, designed to flatten the learning curve for every employee. By enabling simple, conversational interactions with the fulfillment system, Ops Pilot helps staff get real-time insights, asking questions like “How many orders did we pick yesterday?” and troubleshoot tasks without formal training.

Complementing this is the Digital Planogram, a visual orchestration tool that brings retail merchandising strategies into the automated warehouse. By mirroring store layouts and providing real-time recommendations on inventory replenishment, SKU placement, and promotional displays, it turns complex decisions into simple, everyday actions for frontline staff.

Rather than relying on manual adjustments or static plans, the Digital Planogram adapts to demand patterns and inventory levels, helping retailers optimise space, improve stock accuracy, and reduce costly errors.

“Orchestra is transforming fulfillment. It’s more than software powering robots, it’s a platform built from the retailer’s perspective,” says Ori Avraham, Co-founder and Vice President of Product at Fabric.

“By equipping site managers, supply chain planners and customer experience leaders with the tools they need, Orchestra bridges the gap between automation and business outcomes. This is about more than efficiency, it’s about helping retailers cut costs, work smarter and deliver the seamless customer experience that defines modern commerce.”

2025 RTIH INNOVATION AWARDS

AI and automation will be key focus areas at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.