MishiPay self-checkout solution enables Maple Leaf Sports & Entertainment to boost fan experience at Scotiabank Arena

MishiPay says that it has transformed the shopping experience for fans attending events at Maple Leaf Sports & Entertainment’s (MLSE) venue, Scotiabank Arena.

Following a trial in February, MLSE has now completely implemented MishiPay’s checkout solutions in its two flagship Real Sports Apparel stores. With the firm's RFID kiosks, fans are offered a frictionless experience, cutting average checkout time from approximately 90 seconds to around 20 seconds.

This is particularly valuable on busy event days, ensuring large crowds can quickly complete their purchases at Real Sports Apparel. The RFID powered self-checkout eliminates the need to scan individual items.

"Our mission is to empower retailers with technology that not only improves operational efficiency but also enhances customer experience," says Mustafa Khanwala, CEO and Founder at MishiPay. "We are thrilled to work with MLSE and excited about the opportunities this collaboration presents."

"MishiPay’s quick and easy solution has allowed us to enhance the overall fan experience at Scotiabank Arena. Our main goal is to ensure every fan has a quick and enjoyable experience in our stores so they spend less time in line and more time watching the action," says Mark Blanchard, Director of Retail.

2024 RTIH INNOVATION AWARDS

Payments was a key focus area at the sixth edition of the RTIH Innovation Awards.

The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended last month’s gathering.