Pingo Doce enlists SymphonyAI to modernise merchandising and CPG collaboration

Pingo Doce, which is part of is part of Jerónimo Martins, a food retailer with over 5,700 stores across Portugal, Poland, and Colombia, has teamed with SymphonyAI in a bid to monetise insights, drive precision execution, and give CPG partners a real-time edge.

Instead of static dashboards or flat file reports, suppliers now get direct access to actionable intelligence. CPG partners can run “what if” scenarios, optimise promotions and assortments, and see projected revenue impacts, collaborating in real-time with Pingo Doce category teams.

Powered by SymphonyAI’s CINDE Connected Retail platform, Pingo Doce says it is combining PoS, assortment and shelf data into a single intelligent layer.

“We’re not just improving how we operate - we’re transforming how we collaborate,” says Francisco Soure, Executive Director of Digital & Innovation at Pingo Doce. “SymphonyAI gives our teams and our suppliers a shared view of what’s happening, and the AI driven actions to make better decisions together - faster.”

CINDE will enable executives to bypass analytics bottlenecks with natural language queries and instant answers. Category teams will receive clear recommendations to support decision making in adjusting promotions and assortments. CPG partners, for the first time, could explore store level performance in real-time.

“Pingo Doce isn’t just adopting AI - they’re wielding it as competitive leverage,” saus Manish Choudhary, President, SymphonyAI Retail-CPG. “They’re showing what bold retail innovation looks like: real-time insights, shared intelligence, and faster action across every link in the value chain.”

2025 RTIH INNOVATION AWARDS

AI will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now closed for entries with our finalists and shortlists being announced last week, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.