Primark launches proof of concept for cash and card payments self-checkouts at its York store
Primark has gone live with a proof of concept for self-checkouts that accept both cash and card payments at its store in York.
The retailer started to roll-out self-checkouts across its stores in 2022. But while some shoppers welcomed the quicker and easier process, others were unhappy about the limited number of traditional tills and the inability to pay with cash.
So it’s no great surprise to that this trial is getting underway, and it will be interesting to see whether it will move beyond the York store and across the UK estate.
In a LinkedIn post, Connor Button, Product Leader at Primark, said: “An amazing thing happened in York this week; the launch of our proof of concept for cash amd card self-checkouts.”
He added: “A fantastic initiative where Technology and Retail Operations have collaborated together to deliver an innovative and cost effective solution that will drive learnings on customer behaviour and operational execution.”
“I'm excited on the positive impact this will have on further elevating our great customer and colleague experience. It has been great working with so many talented people to deliver a fantastic outcome.”
2025 RTIH INNOVATION AWARDS
Self-checkout technology was a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
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