Home improvement retailer Wickes connects with Gophr as same-day delivery launches in UK
UK home improvement retailer, Wickes, has partnered with last mile delivery specialist Gophr to launch its Wickes Rapid service across 150 stores nationwide. This same-day delivery offering promises to bring DIY essentials and trade materials directly to homes and job sites in as little as two to three hours.
Customers will have access to Wickes’ full store, with same-day delivery options ranging from motorbikes (smaller items such as tools) to large vans (big ticket orders including timber and flooring).
Gophr provides two to three hour delivery slots with live GPS tracking, proof of delivery and real-time notifications. Orders can be placed seven days a week during store opening hours.
The delivery experience is also powered by Metapack, which connects Wickes’ online checkout with Gophr’s courier network. Acting as the delivery management system, Metapack automatically allocates orders and provides full visibility for both customers and store teams.
Steven Blair, Chief Operating Officer at Wickes, says: “We know our customers want to get what they need, when they need it, without losing time on the job or at home. With our new partnership with Gophr, they can now have everything from tools to timber delivered straight from their local store to their doorstep in just a few hours.”
“We’re proud to give our customers more speed and convenience with Wickes Rapid. It’s a simple way to help tradespeople and DIYers get the job done.”
Graham Smith, Strategic Account Director at Gophr, says: “The growing demand for our ‘Trades’ service is indicative of its quality and the value it can add for our partners and their customers.”
“Same-day delivery isn’t just for small items. With Wickes, we’re bringing larger items like doors, timber, and flooring straight to doorsteps and job sites across the country in just a few hours. Our couriers and platform are built for fast, larger item delivery at scale, helping Wickes keep pace with the demands of modern construction.”
2025 RTIH INNOVATION AWARDS
On demand delivery was a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
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