RTIH AI in Retail Awards omnichannel innovation category finalists announced

We’re pleased to announce the shortlist for the RTIH AI in Retail Awards Omnichannel Innovation category.

This award will go to an AI tech centric approach to retail that provides customers with a fully integrated shopping experience across bricks and mortar stores, online, mobile, and everything in between.

Judges will be looking for examples of AI powered strategies or technologies that create a seamless, consistent customer journey across all channels. This could include personalisation engines, smart inventory management, connected customer service tools, or AI driven insights that unify digital and physical operations.

Congratulations to all those who made it through the initial submission process. We received a huge number of impressive entries highlighting companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

It’s now over to our judging panel who will decide the winners to be announced at the RTIH AI in Retail Awards Ceremony, taking place  at The Barbican in Central London on Thursday, 29th January.

This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room, presided over by award winning comedian, actress and writer Lucy Porter.

To book your place at the RTIH AI in Retail Awards Ceremony, click here.

Our 2025 runners and riders as follows:

Cyncly

Cyncly's AI initiatives are transforming kitchen retail by connecting every stage of the customer journey, from inspiration to installation.

Its AI powered Spaces Flex Inspire to Design solution accelerates kitchen sales by enabling seamless, personalised design experiences, bridging online and in-store interactions.

This technology simplifies complexity, digitises execution, and delivers connected customer experiences. Other AI powered solutions in the platform, including Cyncly Scan and the Cycles Render engine, reflect a broader commitment to building a comprehensive AI strategy for retailers, ensuring a consistent, integrated shopping experience across all channels and driving significant efficiency and conversion gains.

Globant

Globant has redefined the retail status quo by engineering advanced AI technology that enables 18,000 fans to shop without queues, payments, or interruptions.

At the LA Clippers’ $1.2 billion Intuit Dome, Globant created the world’s first fully autonomous retail ecosystem, delivering a frictionless checkout experience at unprecedented scale.

Its proprietary platform combines biometric recognition, computer vision, and predictive algorithms to guide, authenticate, and complete transactions with speed and precision across more than 40 retail spaces.

Built on Globant’s Sports AI Studio, the system integrates over 500 features across mobile, web and physical touchpoints, setting a new global benchmark for intelligent commerce.

Instacart

Instacart is a leading grocery technology company, bridging the online and in-store grocery shopping experience for retailers, brands, and customers.

Its smart trolley, Caper Cart, enhances the grocery shopping experience. Caper Carts automatically identify items, turning grocery shopping into a seamless, personalised experience.

They enable customers to watch their running total and access product recommendations, all while providing a smooth checkout process directly from the trolley. They enhance the customer experience with features like synced lists, coupons, gamification, and product recommendations, creating a more engaging and efficient grocery shopping journey personalised to each customer.

Maestra

Maestra's client, Furniture Fair, sells a wide range of furniture, and design expertise is a big part of its brand. In its physical stores, this was obvious - customers could see it in the specially curated showroom interiors. But bringing that expertise to the website was tricky.

Maestra transformed the brand's designer showrooms into AI powered "how to style it" recommendations. By combining Furniture Fair's design expertise with its recommendation engine, it created a seamless omnichannel experience. Now the website suggests complete, ready made room solutions that are always in stock and ready to deliver. The impact: 46% higher add to cart conversion and 21% more online revenue.

Riskified

Riskified’s AI powered platform is revolutionising omnichannel retail. It directly tackles the messy reality of fragmented shopping journeys and siloed fraud prevention, creating truly seamless customer experiences across online, mobile, and physical stores.

Through strategic collaboration, it has extended its real-time protection to cover the full customer lifecycle, including cross-channel returns and in-store interactions. Riskified's AI processes rich behavioral data from every touchpoint, delivering unparalleled insights into identity and intent.

Retailers gain a 360-degree view of each customer, enabling them to confidently approve legitimate transactions, deepen loyalty, and rigorously combat abuse. It's about securing growth, not just stopping criminals.

Scantranx

Scantranx is an AI powered omnichannel retail management platform transforming how small and medium-sized retailers connect in-store and online. By unifying PoS, e-commerce, inventory, payments, and loyalty in one system, Scantranx enables real-time data synchronisation and AI driven insights that predict demand, personalise promotions, and automate operations.

Retailers benefit from reduced stockouts, improved margins, and consistent customer experiences across all channels. Scantranx empowers SMB retailers to compete with enterprise giants through accessible, intelligent technology that delivers measurable growth and a seamless shopping journey for every customer.