Americas Cardroom: an indepth look at how the company is embracing AI in online poker

Artificial intelligence has long struggled with an image problem.

A recent SAP Emarsys report revealed that a large number of Brits still don’t trust brands to use AI responsibly, with concerns centred on data handling, lack of transparency, and the removal of human oversight. Just 57% of UK consumers feel confident that brands are deploying AI ethically. These concerns haven’t emerged in a vacuum. They’re rooted in years of miscommunication, missteps, and fear of the unknown. 

But not all industries are shying away from artificial intelligence. Some are leaning in, proving that, with the right safeguards, AI can enhance both security and satisfaction. Online poker is one of those industries. At the forefront of this shift is Americas Cardroom, a platform actively deploying AI not to replace players, but to protect them.

AI’s First Hand in Poker: From Lab Experiment to Real-World Stakes

Artificial intelligence first entered the poker scene not as a support tool but as a challenger. It was used primarily in academic settings to push the boundaries of machine learning in games of incomplete information. A pivotal moment came in 2019, when researchers at Carnegie Mellon University and Facebook AI developed Pluribus, an AI that was deemed an effective poker bot that successfully beat top human players at no-limit Texas Hold’em.

While the achievement was hailed as a scientific breakthrough, it also spooked the poker world. Suddenly, AI wasn’t just theoretical. It could outthink even the best players. This led to a wave of concern over how AI might disrupt the balance of online poker, fuelling fears around bots, unfair play, and the erosion of skill-based competition.

That same technology has evolved. Today, it is no longer about AI versus humans. Instead, it’s about AI working in their favour.

Image credit: Unsplash.

Americas Cardroom: A Tech-First Online Poker Experience

Established in 2001, Americas Cardroom has cemented itself as one of the most forward-thinking names in the global online poker scene. With a wide variety of cash games, tournaments, and high-traffic events, it caters to both recreational players and serious grinders alike. In the US, it's even recognised as the leading provider in this space.

What sets it apart is its commitment to innovation. The site has embraced artificial intelligence across several areas, not as a gimmick, but as a fundamental part of improving the user experience, preserving game integrity, and modernising customer support.

How Americas Cardroom Is Using AI to Improve the Game

1. AI-Powered Poker Races for Better Gameplay

Poker isn’t just about winning hands. It’s about staying engaged. To keep players invested, Americas Cardroom runs competitive race formats like Poker Races. These leaderboards reward high-volume players weekly, turning regular gameplay into a more immersive experience.

Behind the scenes, artificial intelligence plays a key role in making these races work. Players can choose their own AI powered "racer" to represent them in the initial, more tedious poker rounds before taking over in the money round.

This not only helps streamline gameplay for busy individuals but also offers a more level playing field that even recreational poker players can partake in. These systems make gameplay feel more dynamic and less repetitive. That’s crucial in a digital age where attention spans are short.

This intelligent game structuring isn’t just for pros. Casual players benefit from more equitable seating and reduced wait times. It helps keep the playing field competitive and enjoyable. 

2. Preventing Cheating Through AI and GTO Wizard

Game integrity is a top priority for any poker platform. In the online space, where users never meet face to face, detecting cheating requires constant vigilance. Americas Cardroom has taken this seriously by partnering with GTO Wizard, a company specialising in AI-based game analysis.

GTO Wizard’s tools examine massive databases of hand histories to detect irregular patterns. Whether it’s a player consistently making decisions that match perfect game theory, or suspicious win rates across obscure formats, the AI flags anomalies before they can spiral out of control.

The partnership has raised the bar for digital poker integrity. Using AI to monitor suspicious behaviour, rather than relying solely on user reports, allows the platform to respond faster and more precisely.

3. 24/7 AI Customer Support That Actually Helps

Good customer service is often the most overlooked part of a player’s experience. But it’s also where frustration tends to build, especially in high-stakes environments. That’s why Americas Cardroom has introduced an AI-powered virtual assistant to handle customer queries around the clock.

This shift is timely. A 2025 report from Coveo, which also surveyed UK residents, found that 84% of online customers struggle to find useful answers on most websites. They often cite slow response times or irrelevant support. In the fast-paced world of online poker, waiting hours or even minutes for assistance can be a dealbreaker.

With intelligent chat support now embedded into the site, players can get help on everything from registration issues to payout questions in real time. The AI assistant learns from past interactions to improve accuracy. This reduces friction and keeps players focused on what matters—the game.

What’s Next for AI in Poker?

Artificial intelligence once represented a threat to online poker. It was seen as an adversary, something that could exploit the game’s very structure. Platforms like Americas Cardroom are changing that perception. Through targeted applications that enhance fairness, gameplay, and support, they’re proving that AI isn’t inherently dangerous. It all comes down to how it’s used.

As British consumers continue to raise concerns about the ethical use of AI, the poker industry may end up offering a strong counterexample. One where artificial intelligence doesn’t replace the human touch but reinforces it. 

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