Evri taps Zebra Technologies self-service solution as ParcelShops reduce kiosk service disruptions

Zebra Technologies reports that UK parcel delivery firm, Evri, has deployed its technology across 7,000 ParcelShops.

Its self-service solution is integrated into a customised, one stop shop for parcel drop-off, scanning, and labelling. According to Evri, collection experiences are now more intuitive and the service is more reliable, which is reflected in improved customer satisfaction scores. 

Evri’s new fleet of print-in-store self-service kiosks feature the Zebra ET4 series enterprise tablet and ZD600 series linerless printer within a custom built housing unit. Each ET4 series tablet connects to Evri’s network, running its internal app on Zebra hardware.

The latter manages the entire kiosk lifecycle, and if a terminal ever fails, its OneCare Fastrack Service ensures that a replacement arrives the next day. If a ParcelShop team member needs help or training, Zebra’s service desk guides them through step by step troubleshooting.

With this new solution, service failures have been cut by 99%, while a reduction in downtime now sees fewer than ten shops a week offline thanks to a quicker online return.

“Evri ParcelShops, powered by Zebra’s solutions, give us the foundation to serve customers the way they want to be served, which is conveniently, sustainably, and at scale,” says Thomas Weaver, IT Procurement Manager, Evri. “With people able to send and collect parcels through the network more easily, customer satisfaction has improved and large UK retailers have rolled out the kiosks across all their stores.”    

“As the industry shifts toward out-of-home and consumer-to-consumer delivery, reliable technology becomes the pillar everything sits on,” Weaver adds. “Zebra is a true collaborator, and its technology allows us to quickly expand our out-of-home network quickly as needed.”

By switching to Zebra ZeroLiner linerless printing, Evri has also reduced its carbon footprint. With its former kiosks, wax backed liner paper piled up quickly, and all of it went straight to a landfill. Zebra’s linerless rolls remove the waste and last much longer, with about 66% more labels per roll, resulting in less frequent roll changes, reducing deliveries and lowering emissions. The experience is simpler for customers too, with no loose backing sheets left behind.

“We’re pleased to contribute to making important work better every day for Evri’s frontline workers and meeting the needs of its customers who want a hassle free parcel drop-off and collection experience,” says Phil Sambrook, EMEA Transport and Logistics Vertical Lead, Strategy, Zebra Technologies.

“By providing a reliable and easy to use solution, Evri can focus on expanding its network and services, confident that the technology underpinning its operations enhances the customer experience and is ready for the future.”

2026 RTIH Innovation Awards

Online delivery will be a key focus area at the 2026 RTIH Innovation Awards.

The awards will open for entries in April. They celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.