Jewellery firm Damiani rolls out XY Retail point of sale and retail operating system across global network
Italian luxury jewellery brand Damiani has announced a partnership with XY Retail. The aim here is to unify store operations and client engagement on a single, cloud-based retail platform as it continues its international growth.
Since launching the partnership in 2024, Damiani has gone live with XY Retail across boutiques in Italy, France, and the Middle East. The phased roll-out will continue across key markets in Asia-Pacific (Korea, Taiwan, Japan, Singapore, Hong Kong) and Europe/Americas (Mexico, Spain, Switzerland, Albania).
By implementing XY Retail’s PoS and retail operating system (Retail OS), Damiani gains real-time visibility and centralised control across its global network, while preserving its boutique experience in every location.
“Damiani is a Maison where every creation carries history, craftsmanship, and emotional value,” says Susan Jeffers, CEO at XY Retail. “Supporting a brand of this calibre requires technology that is invisible yet impeccably precise.”
“With XY Retail, Damiani’s store teams can deliver a truly bespoke client experience - whether presenting a high-jewelry masterpiece or servicing a Rolex boutique, while the platform ensures absolute control, authenticity, and consistency across the globe.”
“For the Damiani Group, XY Retail is the right solution to support our global expansion, because it is essential that our boutiques remain aligned in both experience and excellence. It provides a unified foundation that adapts to each region while preserving the brand’s identity, enabling us to serve clients with consistent attention to detail, and warmth worldwide,” says a spokesperson for Damiani Group.
2025 RTIH INNOVATION AWARDS
Physical stores were a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
Continue reading…