Delivery management and post-purchase experience firm Scurri ends 2025 on a high

Delivery management platform and post-purchase experience provider, Scurri, reports a record breaking performance in 2025, announcing it processed 180 million shipments through its platform last year, increasing from 154 million in 2024. 

Scurri facilitated a gross merchandise value (GMV) of total shipments of €19.2 billion, up from €16.5 billion the previous year.

November 2025 set a new milestone as the highest individual month for shipment volume in its history, reflecting the company’s work with e-commerce retailers during peak trading periods. Scurri exited the year with an average annual run rate exceeding 200 million shipments and €20 billion GMV.

Rory O’Connor, Founder and CEO at Scurri, comments: “2025 was a defining year for us. Our focus on innovation, operational excellence and customer partnership enabled us to support retailers' delivery experience, through their most demanding peak trading periods, while delivering superior post-purchase experiences for shoppers.”

“With record shipment volumes and GMV now flowing through our platform, we’re helping brands enhance customer delivery experience while also optimising cost-to-serve, a combination that has never been more critical in ecommerce.”

Scurri also added several new clients in 2025 across its suite of solutions, including Scurri Connect, and Scurri Track Plus.  These included Bella and Duke, The Select Group, Oushk Pharmacy, and Open24seven. Additionally, 159 new carrier services were added to the platform.

“As we look into 2026, our focus continues to be giving retailers greater control, clearer insight and more delivery choice, all while elevating their customer delivery experience beyond checkout,” says O’Connor.

“With our platform now operating across 200 million shipments on an annualised basis, we are exceptionally well positioned for the next phase of our growth and to continue supporting the ecommerce sector as a trusted customer delivery experience partner.”

2026 RTIH Innovation Awards

Online delivery will be a key focus area at the 2026 RTIH Innovation Awards.

The awards will open for entries in April. They celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.