Glik’s takes unified commerce approach as it invests in Aptos ONE POS and OMS

Fashion retailer Glik’s is implementing Aptos ONE POS and OMS, both cloud native solutions.

It says that the initiative will yield key benefits, including more unified customer experiences across physical and digital channels, PoS mobility, and simplified, centralised store operations management.

Founded in 1897, Glik’s is one of the oldest family owned fashion retailers in the US and is currently led by the fourth and fifth generations of the Glik family. It has 70-plus stores and a growing e-commerce presence.

“Our secret sauce is adapting to each community that we serve,” says Melissa Haynes, Chief Marketing Officer at Glik’s. “With an emphasis on highly curated store assortments, our merchandise buyers are closely connected with our store managers and staff to ensure each store is filled with brands and styles that resonate with local shoppers.”

“Equally important to a product selection that adapts to our customers’ needs is ensuring that the overall experience with the Glik’s brand aligns with shoppers’ changing preferences,” Haynes adds. “Our expanded partnership with Aptos provides an opportunity to achieve unprecedented levels of efficiency, personalisation and cohesion in every customer interaction.”

Fawn Dintelmann, System and Network Administrator at Glik’s, notes that the project will deliver significant advantages to its customers and employees, and will position it to quickly adapt as business conditions evolve.

“We have a ‘future forward’ technology investment mindset; we look for solutions that will serve us for the long term and provide a foundation for sustainable growth and innovation,” Dintelmann says. “We also prioritise systems that are tried and true; technology that you can’t trust creates volatility in the stores, and that volatility feeds into the store culture, which the customer can feel.”

“With Aptos, Glik’s strikes an optimal balance: partnering with a proven, trusted vendor while gaining access to the most modern advancements in omnichannel retail technology, including cloud native and mobile first applications. Once live, Aptos’ unified commerce platform will elevate every aspect of the Glik’s customer journey - and that’s something we’re very excited about.”

Aptos ONE POS and OMS will integrate with the Aptos applications already in use by Glik’s, including CRM, Merchandising, Warehouse Management and Sales Audit.

“Currently celebrating its 128th anniversary, Glik’s is an inspiring retailer that has thrived by being customer focused, community invested and highly adaptive,” says Aptos General Manager Jeremy Grunzweig.

“We deeply value the opportunity to partner with Glik’s on this unified commerce transformation and look forward to seeing the positive impact these innovations will have on its customers, employees and business.”

2025 RTIH INNOVATION AWARDS

Unified commerce will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now closed for entries with our finalists and shortlists being announced last week, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.